At Cuddloop, accessible from www.cuddloop.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of personal and automated information that is collected and recorded by Cuddloop and how we use it.
By using our Site and providing your personal information, you consent to the data collection, handling, disclosure, and processing practices described in this Privacy Policy. If you have additional questions or require more information, do not hesitate to contact us at support@cuddloop.com.
1. Information We Collect
We may obtain personal information about you from various sources, including this website, when you purchase products, register an account, interact with us on social media, or communicate with our support channels.
The types of personal information we may collect include:
- Contact & Identity Information: Your name, email address, postal/shipping address, billing address, phone number, and social media handles.
- Account Credentials: Username and password details created to establish your member profile on our Site.
- Demographic Details: Age, date of birth, and gender preferences.
- Shopping Behavior: Records of product searches, pages viewed, cart selections, and past purchase history on our platform.
- User-Generated Content: Product reviews, testimonials, comments, or photographs that you choose to submit or share with us.
2. Automated Data Collection (Cookies & Web Beacons)
When you visit www.cuddloop.com, we collect certain statistical data via automated means to optimize your shopping experience. This includes using “cookies” (small text files saved by your browser) and “web beacons” (pixel tags used to track web traffic). We also utilize third-party website analytics tools (such as Google Analytics).
The data collected automatically includes:
- IP addresses, browser types, device profiles, and operating system specifications.
- Referring URLs that directed you to our platform.
- Dates, times, page navigation patterns, and duration of visits on our Site.
- General geographic location details (such as city and country).
- Search keywords used to navigate to our storefront.
3. Secure Payments via Razorpay
Your financial security is extremely important to us.
- All digital payment transactions are securely routed through Razorpay, an RBI-authorized payment aggregator.
- Cuddloop does not collect, store, or handle your raw credit/debit card numbers, CVVs, net banking credentials, or UPI PINs. All such transaction data is managed exclusively by Razorpay under their verified security frameworks.
4. How We Use the Information We Collect
We use the information we obtain to safely run our business operations and enhance your shopping experience, specifically to:
- Register, manage, and maintain your member account profile.
- Process, validate, confirm, verify, deliver, and track your purchases (including handling returns, refunds, and order updates).
- Respond to your customer support queries, complaints, and feedback.
- Personalize our product displays, marketing communications, and promotional campaigns based on your preferences.
- Analyze website traffic trends, user navigation behavior, and operational statistics to improve our store layout.
- Protect against, identify, and prevent fraudulent transactions, hacking attempts, or other security liabilities.
- Enforce our website Terms of Use and comply with applicable legal requirements under Indian law.
5. Online Advertising & Tracking
We may collect information regarding your browsing activities to serve personalized product ads tailored to your individual interests. Because we participate in digital advertising networks, you may see ads for Cuddloop on third-party websites. These ad networks track your online activities over time by using automated tracking scripts. This process helps us evaluate the overall effectiveness of our marketing strategies.
6. Information We Share
We do not sell or rent your personal information. We only share data with trusted third parties to execute essential business operations as described below:
- Service Providers: We share necessary details with logistics and courier partners to ship and deliver your packages, and with communication platforms to send automated tracking updates.
- Payment Processing: Essential transaction details are passed securely to Razorpay to approve payments.
- Legal Compliance: We may disclose your data if mandated to do so by a court order or legal process, or in response to official verification requests by law enforcement authorities for cyber incident investigations or offence preventions.
- Business Transfers: We reserve the right to transfer your personal information in the event of a merger, acquisition, or sale of our business assets. In the highly unlikely event of bankruptcy or insolvency, customer information may be treated as a transferable business asset subject to third-party acquisition guidelines.
7. Your Choices & Data Opt-Outs
We offer you specific controls over what information we collect and how we utilize it:
- Marketing Emails: You can choose to stop receiving promotional emails at any time by clicking the “Unsubscribe” link located at the bottom of our messages. You cannot opt out of critical transactional emails (such as invoices or order updates) unless you close your member account.
- Cookies: Most web browsers allow you to modify settings to block or notify you about cookies. Please note that blocking cookies may affect your ability to use features like the electronic shopping basket smoothly.
- Social Media Connections: If you have linked your account via social login apps (like Facebook), you can disconnect our application access at any time through that platform’s third-party app privacy dashboard settings. If you want us to manually wipe your profile database, contact us at support@cuddloop.com.
8. Data Security & Force Majeure
We maintain administrative, technical, and physical safeguards—including Secure Sockets Layer (SSL) encryption—to protect your personal information against accidental loss, unauthorized access, or disclosure.
However, no electronic transmission over the internet can be guaranteed as entirely secure. Cuddloop cannot be held liable for information breaches caused by Force Majeure Events (including sophisticated cyber attacks, infrastructure failures, or acts beyond our control) that defeat our safety protocols. To protect yourself, keep your Cuddloop login credentials strictly confidential and sign off when using shared computers. We will never ask for your account password via email.
9. Children’s Privacy
Cuddloop does not deliberately market its products directly to children under the age of eighteen. We require registered accounts to be established by individuals who are at least eighteen years old. If we discover that a user under eighteen has provided us with personal identity records without guardian verification, we will promptly clear that information from our database.
10. Updates to this Privacy Notice
This Privacy Policy may be updated periodically without prior individual notice to reflect adjustments in our corporate data handling practices. We will post the modified draft prominently on this page and indicate the revision date at the bottom of the notice.
11. How to Contact Us & Grievance Handling
Nothing in this document limits or modifies your mandatory consumer rights under applicable Indian privacy and data protection frameworks. For questions, data correction requests, or grievances regarding our information handling, please contact us at:
- Support Email: support@cuddloop.com
- WhatsApp Support: +91 12345 67890
- Place of Business: Bangalore, Karnataka, India